Do you consider yourself customer-friendly? Always looking to start the conversation-or continue it? You might be surprised to find that a common practice is undermining any friendly sentiment your e-mail recipient might receive. I’m talking about donotreply@ e-mails. Often, with today’s smartphones and e-mail preview panes and popup alerts, the sender’s name and first lines [...]

JangoMail, a permission-based email marketing firm, has introduced a number of new features to its email marketing service aimed at improving usability.